IT Event Management with OpsRamp

In a modern enterprise with shadow IT and global teams, alert fatigue is bound to happen. While some alerts are business-critical, most are simply downstream symptoms of a larger issue. The trick is to reduce the volume of alerts and identify the critical root cause alerts sooner.

OpsRamp monitors hybrid applications and infrastructure using native instrumentation and also ingests third-party monitoring events for workloads not directly managed by it. Then, the OpsQ event management engine processes, analyzes, and delivers actionable inferences for faster noise reduction, predictive event correlation, and probabilistic root cause(s) identification. Our AIOps technology can eliminate up to 95% of the human time spent on IT event management.

Event & Incident Management

Intelligent IT alert management with OpsRamp
delivers the following benefits:

  • Create a set of policies for alert/incident routing;
  • Define conditions for incident creation;
  • Integrate with your IT service management platform;
  • Enable continuous learning in OpsRamp to train the decision-tree model;
  • Refocus staff workflow on resolving unknown events.

Improve IT Incident Management with a
Digital Operations Command Center

Digital transformation has accelerated the expectations of of the modern business for service performance and availability, agility, and speed. IT operations management (ITOM) and IT service management (ITSM) must be more coordinated and unified than ever. But how?

That’s the power of intelligent incident management from OpsRamp.

Digital Operations Command Center

The Challenges of Incident Detection, Diagnosis,
Troubleshooting, and Resolution At Scale.

Now it’s easier to quickly identify, investigate, and fix an IT outage before it impacts the business. Intelligent Incident Management from OpsRamp means faster, more automated event response and resolution throughout the entire incident management lifecycle. How?

Alert Floods

Make sense of
alert floods

OpsRamp correlates events generated from third-party tools and exponentially reduces your urgent alerts.

Prioritize response

Prioritize response by
impact and urgency

Route incidents based on business impact and urgency, so you don’t burn precious hours on alerts that don’t matter.

Pinpoint incident root cause

Pinpoint incident
root cause

Easily find the one root-cause alert that rules them all and minimize downstream impact.

Notify the right teams

Notify the
right teams

Notify the right teams right now with auto-incident escalation and response and say goodbye to IT incident management process bottlenecks.

Automate Incident Response

Automate
incident response

Solve the problem before anyone complains with policy-based, automated responses into your incident management workflow using native monitoring and ITSM integrations.

Integration

Integrate with
your ITSM tools

Spend less time swapping screens and more time solving problems with pre-built integrations with IT service management tools like ServiceNow and BMC Remedy.

The OpsRamp Incident Management Workflow: Faster Incident Triage And Response.

Combine IT service management (ITSM) and IT operations management (ITOM) for accelerated digital transformation and differentiated service delivery.

Incident Management Workflow

ITSM Integrations: Drive The Right Business Outcomes With Better Coordination.

Understand what's going on in your IT environment and take the right action with pre-built integrations for leading IT service management tools like ServiceNow, Cherwell, and BMC Remedy. Solve issues faster with better prioritization and response and deliver proper incident support using the right operational insights.

ServiceNow
Cherwell incident management
IT Incident Management
Jira
Connectwise
Ivanti