Digital transformation has accelerated the expectations of of the modern business for service performance and availability, agility, and speed. IT operations management (ITOM) and IT service management (ITSM) must be more coordinated and unified than ever. But how?
Drive better problem identification, impact analysis, and first response for incident management. Better organize IT incident management processes and automated remediation by cutting through the noise in a structured manner.
Drive agile incident response and improve IT alert management by discovering and intuiting patterns across large operational datasets.
Resolve disruptions faster by reducing mean time to detection (MTTD) and mean time to resolution (MTRR) during service outages.
Coordinate, schedule, and manage the delivery of incident resolution activities across different IT domains and service delivery teams.
Combine IT service management (ITSM) and IT operations management (ITOM) for accelerated digital transformation and differentiated service delivery.
Understand what's going on in your IT environment and take the right action with pre-built integrations for leading IT service management tools like ServiceNow, Cherwell, and BMC Remedy. Solve issues faster with better prioritization and response and deliver proper incident support using the right operational insights.