Digital transformation has accelerated the expectations of of the modern business for service performance and availability, agility, and speed. IT operations management (ITOM) and IT service management (ITSM) must be more coordinated and unified than ever. But how?
Now it’s easier to quickly identify, investigate, and fix an IT outage before it impacts the business. Intelligent Incident Management from OpsRamp means faster, more automated event response and resolution throughout the entire incident management lifecycle. How?
OpsRamp correlates events generated from third-party tools and exponentially reduces your urgent alerts.
Route incidents based on business impact and urgency, so you don’t burn precious hours on alerts that don’t matter.
Easily find the one root-cause alert that rules them all and minimize downstream impact.
Notify the right teams right now with auto-incident escalation and response and say goodbye to IT incident management process bottlenecks.
Solve the problem before anyone complains with policy-based, automated responses into your incident management workflow using native monitoring and ITSM integrations.
Spend less time swapping screens and more time solving problems with pre-built integrations with IT service management tools like ServiceNow and BMC Remedy.
Drive better problem identification, impact analysis, and first response for incident management. Better organize IT incident management processes and automated remediation by cutting through the noise in a structured manner.
Maintain service levels for critical IT services with unified monitoring and discovery and intelligence for legacy and modern workloads.
Drive agile incident response and improve IT alert management by discovering and intuiting patterns across large operational datasets.
Resolve disruptions faster by reducing mean time to detection (MTTD) and mean time to resolution (MTRR) during service outages.
Coordinate, schedule, and manage the delivery of incident resolution activities across different IT domains and service delivery teams.
Combine IT service management (ITSM) and IT operations management (ITOM) for accelerated digital transformation and differentiated service delivery.
Understand what's going on in your IT environment and take the right action with pre-built integrations for leading IT service management tools like ServiceNow, Cherwell, and BMC Remedy. Solve issues faster with better prioritization and response and deliver proper incident support using the right operational insights.
