OpsRamp’s Technical Support is available via email on weekdays during the hours of 9:00 am through 5:00 pm local time zone and 24/7 via Phone for Urgent - P1 issues, with the exclusion of US and UK Federal Holidays (“Support Hours”).
Of course. Once you follow the link below and generate an Account with our Support team, you’ll have the ability to control priority as well as many other things like tracking the status of your cases, how you directly respond to your cases, and you can even update a case’s status if your issue is resolved.
We certainly appreciate the extra research! Typically if you include enough information on an issue including reproduction steps, our Support team can work with our Engineering team to expedite its resolution and provide you with a timeline on the fix in a more efficient manner.
Depending on the severity and priority of the issue at hand, our team will reach out to let you know once they’ve started looking into the issue. We’re always working on things, so feel free to contact us if the issue increases in urgency. We always appreciate the feedback!