1. Introduction

This policy (represented in the webpage) applies to any personal information which OpsRamp may collect when you visit https://www.OpsRamp.com. The primary purpose of OpsRamp’s website is to be a useful resource and a business enabling platform & learn more about our services and recognitions. We want your experience to be secure and comfortable as we are committed to maintaining your privacy when doing so.

The privacy policy also covers how we handle any personal information that OpsRamp’s business prospects share with OpsRamp through our website. This policy also describes the cookies being used at the website and about third parties’ use of cookies.

 

1.1. Scope and Applicability

The policy applies to any established and defined business unit of OpsRamp and its respective subsidiaries where personal data is collected, stored, processed or transferred be it in electronic or paper formats.

This policy must be implemented and followed in all OpsRamp businesses, functions, regions, and subsidiary companies. Since, OpsRamp business entities may also require to comply with relevant local laws and regulations, such laws and regulations are to be followed even if they conflict with certain aspects of the requirements of this policy takes place.

This policy is to be followed not only internally by employees, but also by all OpsRamp temporary staff, contractors, service providers and consultants in their handling and processing of personal data on behalf of the company.

This privacy policy does not apply to the practices of any legal entities or companies that OpsRamp does not control or own, or to any people that OpsRamp does not manage or employ.

 

1.2. Definitions

The following definitions of terms used in this document are drawn from Article 4 of the European Union’s General Data Protection Regulation:

Personal Data: Any information relating to an identified or identifiable natural person (“Data Subject”) who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Special Category of Personal Data: Personal data which are, by their nature, particularly sensitive in relation to fundamental rights and freedoms merit specific protection as the context of their processing could create significant risks to the fundamental rights and freedoms. Those personal data include personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.

Data Controller: The natural or legal person, public authority, agency or any other body, which alone or jointly with others, determines the purposes and means of the processing of personal data.

Data Processor: A natural or legal person, public authority, agency or any other body which processes personal data on behalf of a Data Controller.

Processing: An operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of the data.

Data Protection Authority: Governmental agencies responsible for the enforcement and interpretation of local privacy laws and regulations

Data Quality: The accuracy, completeness and relevance of information.

Explicit Consent: Agreement by an individual, demonstrated by an observable or affirmative act, whether in writing, orally or by some other means.

Implicit Consent: Agreement by an individual, inferred from the context or by the inaction of the individual.

Information Security: The means of ensuring that data and/or information is protected from corruption (Integrity), destruction (Availability), and/or disclosure (Confidentiality)

Confidentiality: Ensuring that information is accessible only to those authorized to have access.

Data Privacy: The legal rights and expectations of individuals to control how their personal data is collected and used.

 

1.3. Exemptions

This privacy policy does not apply to the practices of any legal entities or companies that OpsRamp does not control or own, or to any people that OpsRamp does not manage or employ.

 

2. POLICY REQUIREMENTS

OpsRamp may change this policy from time to time by updating this page. You are requested to check this page for any latest updates to ensure that you make yourself aware of any changes.

 

2.1. Consent

OpsRamp shall not sell, distribute or lease your personal information to third parties unless we have your explicit consent to do so or are required by law to do so.

  1. OpsRamp may transfer personal information if it acquires, or is acquired by or merged with, another company. In this event, we will notify you before your personal information is migrated/ported to the new organization or comes under the jurisdiction of another privacy policy.
  2. We have a parent’s permission to share the information if the user is a child under age 13.
  3. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  4. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

In case you would like to withdraw, erase, update/modify the personal information that we hold about you, please inform us by writing an email to DPOoffice@opsramp.com and we shall take the necessary actions.

 

2.2. Collection

OpsRamp collects information at its websites directly when you provide information to sign up for a newsletter, whitepaper, web resource or register to comment in our forums or indirectly such as website technology or cookies. OpsRamp may collect the primary information such as name, phone number, email address but not limited to the mentioned information. This information is collected through the form filling on our website and it includes registering to use the website, newsletter subscription, service subscription, registering for a webinar or conference, requesting to download a whitepaper or any other related information. User can decide to give the consent before providing the personal information. Along with the above information, OpsRamp may collect the personal data of business contacts, stake holders and website users to give the better website experience and to share the relevant content experience on the website.

What do we do with the information collected:
OpsRamp requires this information to understand the user needs and to provide the better experience and service offerings. We may also use this information for the following:

  • Internal records for correspondence
  • Providing the information based on the request, process online requests like job applications, resource requests & for other purposes.
  • Improve our offerings and personalized experience to the website user.
  • Sending promotional emails, newsletters, webinars and events or any other information which you may be interested through the email which you have provided.
  • Contacting for feedback & surveys where you have agreed for the purpose of marketing
  • Any comments that you have posted on our website, forums, blog etc.
  • Transferring the personal data to our contractors/ partners/ service providers who may be in other countries. Required data protection is provided prior such transfers are made.

 

2.3. Security

OpsRamp is committed in ensuring the security of personal information. We provide the information to the trusted partners who work with/on behalf of OpsRamp under strict confidentiality agreements. Our partner network may use your personal information to help OpsRamp communicate with you about offers from OpsRamp and our marketing partners. However, these companies do not have any independent right to share the information.
We have implemented reasonable security measures on the site to help protect against the loss, misuse and alteration of the personal information under our control. Additionally, OpsRamp takes reasonable steps to ensure that our third-party business partners, including our hosting partners, provide sufficient protection for personal information.

 

2.4. Retention

OpsRamp will retain the data only for as long as it is necessary. The data will be retained until your account is active or till the time we provide the services to you and/or based on the contract obligations.

How can you control the information provided?
As a user, you may choose to restrict the information that we have collected or the way in which the same would be used, in the following ways:

  • Whenever you are providing personal information, ensure that the explicit consent is checked. In case you do not want to provide the consent, personal information shall not be collected in the first place.
  • In case you would not want to share your personal for any marketing related purposes or promotional emails, you should leave the appropriate option unchecked and/or write an email to us at marketing@opsramp.com
  • In case you have previously subscribed or agreed to us for sharing your personal information for direct marketing purposes, you may opt out the same anytime by writing an email to DPOoffice@opsramp.com

 

Mailers
OpsRamp may, if you so choose, send direct mailers to you at the address given by you. You have the option to ‘opt-out’ of this direct mailer by way of links provided at the bottom of each mailer. We respect your privacy and in the event that you choose to not receive such mailers, we will take all steps to remove you from the list.

 

Antispam policy
OpsRamp recognizes the receipt, transmission or distribution of spam emails (unsolicited bulk emails) as a major concern and has taken reasonable measures, to minimize the transmission and effect of spam emails in its computing environment. All emails received by OpsRamp are subject to spam check, in coordination with “SPAMHAUS” subscription service. Any email identified as spam will be rejected with sufficient information to the Sender for taking necessary action. With this measure, along with other technical spam reduction measures, OpsRamp hopes to minimize the effect of spam emails. OpsRamp reserves the right to reject and/or report any suspicious spam emails, to the authorities concerned, for necessary action, from time to time.

 

United States
OpsRamp website is hosted in the United States. If you are accessing the Site from outside the United States, please be advised that through your continued use of the Site, which is governed by U.S. law and this Privacy Policy, you are transferring your personal information to the United States and you consent to that transfer.

 

Security Measures
We have implemented reasonable security measures on the Site to help protect against the loss, misuse and alteration of the personal information under our control. Additionally, OpsRamp takes reasonable steps to ensure that our third-party business partners, including our hosting partners, provide sufficient protection for personal information.
If you have any questions about the privacy policy or the Information handling practices of the Site, you may contact us at DPOoffice@opsramp.com.

 

3. Refresh Schedule

All policies and referenced documentation identified in this policy will be subject to review and possible revision annually or upon request by the OpsRamp and Management Standards Team.