Overview

Our JIRA Service Desk integration lets you maintain service levels for uptime and availability with the ability to manage real-time incidents across your hybrid IT environment. Our integration lets you convert infrastructure alerts into context-enriched service desk tickets for optimal incident identification, analysis, prioritization and response.

Benefits

Here’s how the JIRA Service Desk integration helps you drive greater infrastructure efficiency and continuous innovation at scale:

  • Seamless integration between OpsRamp and JIRA Service Desk. Auto-create new incidents in JIRA Service Desk and keep incident status up-to-date by opening, updating or closing incidents automatically. Send smart notifications that your service delivery team can acknowledge, route or resolve for seamless collaboration.
  • React faster to service degradations. Drive faster mean-time-to-acknowledgement and mean-time-to-detection with better alignment of IT operations and service delivery teams. Deliver proactive visibility for impending IT outages with service-centric AIOps that analyzes and compresses real-time alert streams into meaningful inferences.
  • Enhance operational efficiencies. Manage the health and performance of mission-critical services with dynamic discovery, hybrid monitoring, business service mapping, intelligent correlation, tailored notifications and automated remediation.