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Integrations > Service Management> ServiceNow

ServiceNow Integration

Convert infrastructure alerts into context-enriched service desk tickets for optimal incident identification, analysis, prioritization and response.

Benefits

OpsRamp ServiceNow ITSM integration lets you maintain service levels for uptime and availability with the ability to manage real-time incidents across your hybrid IT environment. Our integration lets you convert infrastructure alerts into context-enriched service desk tickets for optimal incident identification, analysis, prioritization and response.

Two-Way Integration



Auto-create new incidents in ServiceNow and keep incident status up-to-date by opening, updating or closing incidents automatically. Send smart notifications that your service delivery team can acknowledge, route or resolve for seamless collaboration.

Faster Response To Service Degradations

Drive faster mean-time-to-acknowledgement and mean-time-to-detection with better alignment of IT operations and service delivery teams. Deliver proactive visibility for impending IT outages with service-centric AIOps that analyzes and compresses real-time alert streams into meaningful inferences.

Enhance Operational Efficiencies

Manage the health and performance of mission-critical services with dynamic discovery, hybrid monitoring, business service mapping, intelligent correlation, tailored notifications and automated remediation

OpsRamp + ServiceNow

Stop swivel chair integration. Learn more about our ServiceNow ITSM integration?