Synopsis

Markley Group is a Boston-based data center leader. Founded in 1991, the company operates a data center portfolio that exceeds three million square feet, offering co-location and private cloud services to customers across multiple sectors including life sciences and financial services. Its customers have diverse needs from compliance to performance, making Markley’s services more attractive for some workloads than using public cloud providers. The company supplements its hosting services with disaster recovery and backup, as well as direct connect to AWS, a vital offering for customers running hybrid IT environments. “For us, it’s all about giving our customers options,” says Patrick Houston, Director of Engineering at Markley Group.

About Markley Group

Founding Year: 1991
Business: New England’s largest and longest operating multi-tenant, mission-critical telecommunications and data center facility.
Operations: 3,000,000 square-feet of data center space across U.S./Europe

 

Business Challenges

To compete with major cloud service providers, Markley needed a modern, multi-tenant monitoring solution that spanned on-prem, private cloud and public cloud infrastructure.

The Solution

Markley deployed OpsRamp to monitor its own data center infrastructure for clients and is also offering the solution as a service for customers to deploy internally.

Key Benefits

Markley has gained first-ever capabilities for business service mapping and topology mapping to prioritize and resolve incidents faster, and achieved a 6X reduction in time spent patching systems.

 

The Need For Change

Markley Group offers customers a feature-rich suite of services, a portfolio the company continues to grow to effectively compete with the major public cloud providers. “As we expand our offerings, we needed a robust multi-tenant monitoring solution, which led us to OpsRamp,” Houston said. The company replaced an older monitoring solution in the Spring of 2020 with OpsRamp, and also offers OpsRamp as a service to customers. “Because OpsRamp can monitor any infrastructure, whether on-premises, in a private or in the public cloud, it’s an ideal match for customers that are running hybrid and multi-cloud environments,” he said.

Patrick Houston

“Because OpsRamp can monitor any infrastructure, whether on-premises, in a private or in the public cloud, it’s an ideal match for customers that are running hybrid and multi-cloud environments.”

– Patrick Houston, Director of Engineering at Markley Group

Saving Time and Gaining Visibility

Markley Group has realized several benefits so far from using OpsRamp to monitor its internal IT infrastructure, which are critical to delivering high-quality, resilient services to customers:

Business Value

As Markley has gained expertise with the OpsRamp platform, the IT organization sees the potential of using it as a single pane of glass and command center to manage all IT operations, according to Houston. “If we want to be competitive as a private cloud provider, we need to offer all the core services that our customers are using in the public cloud including monitoring and the ability to show detailed metrics from all components,” he says.

“Now with OpsRamp, we can finally do that. This capability should help us grow our cloud business as well as support another line of revenue by reselling this service to our customers.”

– Patrick Houston, Director of Engineering at Markley Group

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