GreenPages is a leading systems integrator and cloud services company with annual revenues of $130 million. GreenPages needed a world-class IT operations management platform that would drive their next level of service delivery. Read the case study to learn how GreenPages has been able to support more clients, become more proactive in its service delivery, and root out operational inefficiencies.
Founding Year: 1992
Revenues: $130 million
“Our strength at GreenPages has always been about working collaboratively with our customers’ internal IT teams, business stakeholders, and external vendors,” states Geoff Smith, Director, Managed Services Business Development at GreenPages. “We use a federated support model that allows us to work across our customers’ internal and external teams.”
In order to provide effective IT as a Service solutions, GreenPages required a next-generation IT operations platform that would allow them to deliver world-class operational and management services to clients, regardless of what technology platforms and management tools they were using. “We were looking for a singular platform for all monitoring and management activities in order to centrally track, record and audit actions. The platform had to be cloud-based so that it could enable our federated support model,” adds Smith.
“OpsRamp combines broad technology monitoring with application service awareness and deep analytics. With OpsRamp, GreenPages is able to centralize all of our operational activities and provide exactly the level of service our clients need when they need it”.
– Geoff Smith, Director, Managed Services Business Development, GreenPages
With OpsRamp’s multi-tenant and cloud-based architecture, GreenPages was able to rapidly deploy and on-board clients in as little as a month. According to Smith, “OpsRamp combines broad technology monitoring with application service awareness and deep analytics. With OpsRamp, GreenPages is able to centralize all of our operational activities and provide exactly the level of service our clients need when they need it.” OpsRamp’s integrations for common architectures and technologies are available out of the box saving GreenPages hours of custom development work.
OpsRamp allows us to do more with less. It enables us to support more clients and more devices, be more responsive, and root out inefficiencies without investing in multiple tools across operations”.
– Jay Keating, SVP Managed Services, GreenPages
OpsRamp has helped GreenPages grow its enterprise customer base by centralizing critical functions like monitoring, event handling, operational services, change management, and reporting within a single platform. GreenPages achieves higher productivity and reduces overhead costs per device by spending less on tools integration, report generation, and platform management than in the past.
“Our managed services team has achieved the highest efficiencies that we have seen to date. We support more clients in a more complete way with OpsRamp,” explains Smith. With OpsRamp, GreenPages has been able to establish and deliver services via a standards-based approach across all of its clients. Smith adds, “OpsRamp enables us to focus on an outcomes-based approach, which increases client satisfaction and retention.”