Case Study

Epsilon drives operational visibility and real-time agility with OpsRamp

Vertical: Advertising/Marketing
Epsilon Success Story


Epsilon is a leading provider of multichannel, data-driven technologies, and marketing services. It offers marketing and agency services, both online and offline, fueled by the richest analytics, insights, and data in the industry. The company manages different loyalty programs, custom databases and SaaS marketing solutions on behalf of its Fortune 500 clients, acting like a managed marketing service provider.

About Epsilon

Founding Year



$2.2 billion



Business Challenges

  • Onboard, monitor, manage, and maintain thousands of IT assets across seven global business units.
  • Monitor, manage, and audit service delivery in a single platform.

The Solution

  • Deliver scalable IT operations platform across a global infrastructure footprint with OpsRamp.
  • Gain a unified view across their infrastructure and drive consistency at scale.

Key Benefits

  • Respond to business demands with better visibility for seamless service delivery.
  • Gain agility, efficiency, and cost savings with a digital command center for IT operations.

The Need For Change

The company’s IT operations team, Shared Technology Service (STS), is an enterprise-wide group that supports the company’s revenue generation by providing a platform-as-a-service support model for its different products and services.

Epsilon’s internal business units and clients operate some of their own IT infrastructure, run by their own IT teams. The business units and clients also use shared infrastructure, that is managed and maintained by STS.

Here are some of the operational maintenance and oversight challenges faced by the STS teams:

“OpsRamp has taken the chaos out of our infrastructure”

Mathew Campbell , Vice President, Infrastructure Delivery, Epsilon

How OpsRamp Helped

Epsilon implemented OpsRamp as a scalable IT operations platform for discovering, monitoring, patching, and automating a global infrastructure footprint of more than 20,000 IT assets across seven internal business units and hundreds of clients.

Here’s how the company gained visibility and control of its massive IT footprint using OpsRamp:

Do More With Less

OpsRamp has helped Epsilon deliver new levels of efficiency while simultaneously providing the flexibility it needs to transform its overall operations. The STS team is driving more automation within its operations functions across seven internal business units and hundreds of clients.

OpsRamp’s enterprise command center lets STS quickly respond to demands of business users with better visibility and insights for scalable and seamless service delivery. The IT team can finally deliver services that help the business grow without having to spend all of their time on reactive issues.