OpsRamp + ServiceNow ITSM: Intelligent Incident Management

Overview

Our ServiceNow ITSM integration lets you maintain service levels for uptime and availability with the ability to manage real-time incidents across your hybrid IT environment. Our integration lets you convert infrastructure alerts into context-enriched service desk tickets for optimal incident identification, analysis, prioritization and response.

Benefits

Here’s how the ServiceNow ITSM integration helps you drive greater infrastructure efficiency and continuous innovation at scale:

• Two-way integration between OpsRamp and ServiceNow ITSM. Auto-create new incidents in ServiceNow and keep incident status up-to-date by opening, updating or closing incidents automatically. Send smart notifications that your service delivery team can acknowledge, route or resolve for seamless collaboration.
• React faster to service degradations. Drive faster mean-time-to-acknowledgement and mean-time-to-detection with better alignment of IT operations and service delivery teams. Deliver proactive visibility for impending IT outages with service-centric AIOps that analyzes and compresses real-time alert streams into meaningful inferences.
• Enhance operational efficiencies. Manage the health and performance of mission-critical services with dynamic discovery, hybrid monitoring, business service mapping, intelligent correlation, tailored notifications and automated remediation.