IT Operations Management (ITOM) is the process and framework for managing an organization’s business-critical applications and underlying hybrid IT infrastructure. Enterprise infrastructure today can include public and private multi-cloud environments across virtual machines and container deployments and on-prem datacenters with compute, storage, network, database, and endpoint resources. It is the job of the IT infrastructure operations team (or digital operations team) to support the goals of individual business units and those of the larger business by maintaining service uptime, availability, and performance for digital services.
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