Data Retention Policy
Last Updated: July 1, 2019
Introduction
This section describes how long OpsRamp retains different types management data.
Definitions
Active and Inactive Devices
- A managed device is considered inactive if it meets all of the following criteria for 90 consecutive days or longer.
- No metrics are collected.
- No events are collected.
- No consoles are launched.
- No jobs, scripts, patches, or anti-virus updates are applied.
- An active device is one that does not meet the above criteria
Active and Inactive Clients
- A client is considered inactive if they meet one of the following criteria for 90 consecutive days or longer.
- A client has no active devices.
- A client has been marked as inactive within OpsRamp.
- An active client is one that does not meet the above criteria.
Active and Inactive Partners
- A partner is considered inactive if they meet one of the following criteria for 90 consecutive days or longer.
- Partner has no active clients.
- Partner has been explicitly marked as inactive within OpsRamp.
- An active partner is one that does not meet the above criteria.
Active and Inactive Users
- A user is considered inactive if they meet the below criteria for 90 consecutive days or longer.
- User’s OpsRamp account is de-activated.
- An active user is one that does not meet the above criteria.
Note: Deleted data is no longer visible in OpsRamp and cannot be restored.
Data Retention Policies
| Type of data | Criteria | Retention |
|---|---|---|
| Devices | Inactive devices | 90 days |
| Partners | Inactive partners | 90 days |
| Clients | Inactive clients | 90 days |
| Tickets | Closed tickets | 12 months |
| Open tickets | for as long as ticket is open | |
| Metrics | Metrics collected from managed | 12 months |
| Alerts | Suppressed and closed | 90 days |
| Open alerts | for as long as alert is open | |
| Graphs | Graphs with no data | 15 days |
| Reports | Recurring reports | last 5 generated reports |
| One-time reports | 90 days | |
| Jobs, Scripts, and Patch Activity | Jobs results | 90 days |
| Custom script results | 90 days | |
| Patches | Missing patches, once detected but not re-detected for 180 consecutive days or longer | 90 days |
| Secure Console Recordings | Rolling history of console recording for each device | 90 days |
Examples
Inactive Device
- January 1: A device has been onboarded in OpsRamp.
- January 1 – March 30: No templates were assigned, no consoles launched, no jobs or scripts were assigned. The device is considered active during this period.
- March 31: The device will be considered inactive.
- April 1 – June 30 : No templates were assigned, no consoles launched, no jobs or scripts were assigned. The device is continued to be considered inactive.
- July 1: The device will be removed from OpsRamp because it has been inactive for 90 days, according to the data retention policy.
Active Device
- January 1: A device has been onboarded in OpsRamp.
- January 1 – March 30: No templates were assigned, no consoles launched, no jobs or scripts were assigned. The device is considered active during this period.
- March 31: The device will be considered inactive.
- April 1: A template has been assigned, or a console was launched, or a job or script was assigned. The device is considered to be active, according to the data retention policy.
Inactive Client
- January 1: A client has been added in OpsRamp.
- January 1 – March 30: No active device is being added to the client. The client is considered active during this period.
- March 31: The client will be considered inactive.
- April 1 – June 30 : No active device is added to the client. The client is continued to be considered inactive.
- July 1: The client will be removed from OpsRamp because it has been inactive for 90 days, according to the data retention policy.
Active Client
- January 1: A client has been added in OpsRamp.
- January 1 – March 30: No active device is being added to the client. The client is considered active during this period.
- March 31: The client will be considered inactive.
- April 1: An active device has been added to the client. The client will be considered active, according to the data retention policy.
Inactive Partner
- January 1: A partner has been added in OpsRamp.
- January 1 – March 30: No active client is being added to the partner. The partner is considered active during this period.
- March 31: The partner will be considered inactive.
- April 1 – June 30 : No active client is added to the partner. The partner is continued to be considered inactive.
- July 1: The partner will be removed from OpsRamp because it has been inactive for 90 days, according to the data retention policy.
Active Partner
- January 1: A partner has been added in OpsRamp. January 1 – Mar 30: No active client is being added to the partner. The partner is considered active during this period.
- March 31: The partner will be considered inactive.
- April 1: An active client has been added to the partner. The partner will be considered active, according to the data retention policy.
Closed Ticket
- January 1: A ticket is been created. January 30: The ticket is closed.
- January 31 – January 30 (the following year) – the ticket data is available in OpsRamp. January 31 (the following year) – the ticket data will be deleted from OpsRamp, according to the data retention policy.
Open Ticket
- January 1: A ticket is been created.
The ticket data is available in OpsRamp as long as the ticket remains open, according to the data retention policy.
Closed Alert
- January 1: An alert is created.
- January 30: The alert is suppressed or closed.
- January 31 – April 30 : The alert is available in OpsRamp.
- May 1 – The alert will be deleted from OpsRamp, according to the data retention policy.
Open Alert
- January 1: An alert is created.
The alert data is available in OpsRamp as long as the alert is open, according to the data retention policy.
Report Schedules and Generated Reports
Example 1:
- January 1: A report schedule is created and run, with the Now option.
- April 1: This report schedule has not been re-run since it was first run on January 1. This report schedule and the generated report are available until the last day of March and are deleted on April 1, according to the data retention policy.
Example 2:
- January 1: A report schedule is created and run, with the Now option.
- February 1: This report schedule was re-run to generate a newer version of the report. This report schedule and the generated report are available until the last day of April and are deleted on May 1, according to the data retention policy.
Example 3:
- January 20: A report schedule is created with “Recurring” option, to be run monthly. Consequently, the report schedule is run on the first of every month, starting February 1.
- This report schedule created by an “active” user is never deleted, according to the data retention policy.
- Recurring reports generated from this schedule will be removed, 90 days after they are generated, according to the data retention policy. For example: the report generated on February 1 will be removed on May 1.
Example 4:
- January 20: A report schedule is created with “Recurring” option, to be run monthly. Consequently, the report schedule is run on the first of every month, starting February 1.
- February 20: The account of the user who created the recurring schedule is de-activated. March 1: The monthly scheduled report will cease to run from March 1, as long as the user’s account is still de-activated.
- March 20: The user’s account is re-activated. April 1: The monthly scheduled report will resume from April 1. April 20: The user’s account is de-activated again and continues to be de-activated for more than 90 days.
- May 1: The monthly scheduled report will again cease to run starting May 1. July 20: The user account will now be considered “inactive”.
- July 1: The report schedule and generated reports will be deleted, 90 days after its latest run on April 1, according to the data retention policy for reports.