When an incident occurs, how do you handle it? Get visibility into all of your IT assets and resources with event correlation and alert management so you can manage service level availability from provisioning to post-mortem.

Maintain Business Critical IT Services

Don’t just manage IT assets. Maintain services.

  • View service level availability and proactively troubleshoot incidents before they strike.
  • Gain visibility into all of your IT assets and resources across datacenter and cloud environments using event correlation and alert management.
  • Map how your IT assets mult-cloud resources are participating in the delivery of business-critical IT services.
Alert Consolidation and Correlation

Keep alerts from becoming incidents.

  • Gain control of alert storms and false alarms with alert consolidation,event correlation, and event management.
  • Bring down mean-time-to-resolution (MTTR) with AIOps and contextual alert information for all your events.
  • Notify the right incident teams with escalation management for prompt resolution using email, voicemail, SMS, and Slack.
Service Level Management

Manage service delivery with a digital operations command center.

  • Align digital operations and multi-cloud incident management for effective and consistent IT services.
  • Maintain service levels for critical services with native service desk capabilities.
  • Keep track of all your service requests with bi-directional integrations with popular ITSM tools like ServiceNow and Cherwell.

Proactively manage your digital services with Unified Service Intelligence.

Stop managing infrastructure, optimize your business-critical IT services.
 

Unified Service Intelligence